Frequently asked questions (FAQs)

If you can't find what you need, please contact us

What is a backorder (preorder)?

If a product on our store is available on back order then it means it will be available soon, but you can already pre-order it and it will be delivered to you as soon as it's ready. This is the safest way to get in the queue and obtain your product fast!

How products are delivered?

Stocked products are delivered up to 14 working days, depending on region and custom procedures, unless a back order, in that case as soon as new stock arrives your will be first in line to receive the product in question.

I need tech support, what should I do?

Please contact us for any issue. DO NOT try to open the product or fix it yourself, you may risk to invalidate your warranty.

Are the products under warranty?

All our products are under warranty

How can I become a reseller?

Anyone can be join reseller program NOW and earn 10% from every sale i.e 100 360eyeora camera units sold online = $4500USD commission (10%) - by simply sharing your reseller link to your social networks reach, advertise on your website or email to your contacts etc... your hours, from home, get started at the Reseller Area link below - ‪#‎eyeora‬ are shipping worldwide and currently building their sales force - want to partner? contact me, some great new apps and VAR_studio to be released soon, stay tuned.

Booklet Link Visit the Reseller Area

What are the advantages to be resellers on eyeora?

Resellers can share their links of our products and earn a percentage for any product sold from that conversion

Cameras Frequently Asked Questions (FAQs)

Please contact us for any unsolved issues

Live Streaming Not Working on iOS8.4

Please note:  Users have reported that the latest upgrade of iOS 8.4 has disabled the live streaming view on iOS Devices.   We have released a new 360eyeora App to the Apple App Store to correct the issue.

Please update your 360eyeora App to correct the issue.

Is the device protected against water, dust, and shock?

<strong>Water Immersion and Dust</strong>

The camera has an IP67 rating for dust and water.

I – International

P – Protection

6 – Dust tight

7 – Submersion in water for 30 minutes at a depth of 1 meter

More information on IP67 can be found here: http://en.wikipedia.org/wiki/IP_Code

<strong>Shock</strong>

The 360eyeora has a military rating of MIL-810 G. It is rated for shock, vibration and dust.

More details can be found here: http://en.wikipedia.org/wiki/MIL-STD-810

How long does the battery last compared to GoPro Hero4?

360eyeora vs. GoPro Hero4 Black

*Estimated max recording times at comparable resolution settings

    WiFi Off WiFi On (Using Companion Application)
360eyeora @ 6480 x 1080 1:19 1:13
GoPro @ 4k 30Fps 1:05 0:50
360eyeora @ 3840 x 640 1:43 1:34
GoPro @ 2.7K 30Fps 1:10 0:55
360eyeora @ 2880 x 480 2:33 2:08
GoPro @ 1080p 30Fps (Superview) 1:30 1:15

How do I use my 360eyeora camera with Skype Video Calling?

CONNECTING YOUR 360eyeora CAMERA FOR SKYPE VIDEO CALLING:

  1. POWER ON YOUR 360eyeora CAMERA AND CONNECT THE MICRO HDMI CABLE TO THE 360eyeora MAGEWELL HDMI-TO-USB 3.0 Converter.
  2. CONNECT THE ADAPTER TO YOUR COMPUTER VIA THE INCLUDED USB CABLE
  3. LAUNCH THE SKYPE APPLICATION ON YOUR COMPUTER’S DESKTOP
  4. SELECT TOOLS WITHIN THE SKYPE MENU BAR (SKYPE PREFERENCES FOR MAC) AND SELECT THE AUDIO/VIDEO TAB
  5. TOGGLE FROM THE COMPUTER’S DEFAULT CAMERA AND SELECT THE USB-HDMI INPUT OPTION
  6. YOUR SKYPE VIEWER WILL NOW DISPLAY THE PANORAMIC VIEW FROM THE V.360 CAMERA
 

Does overheating affect video resolution/quality?

Unfortunately YES, the camera automatically drops resolution quality if heating becomes an issue, this happens due to lower resolution burns less as a whole and tries to keep the 360eyeora from overheating.

How long does the camera rec until over heating automatically stops?

This is determined by the film location temperature, if its outdoors with direct sunlight or in a warm area, as this will add to the natural camera heating when in record mode, usually 30 to 40mins at 4k, yet if it doesn’t cool right down, that could reduce to 15 to 20mins in the next take (allow sufficient cooling periods or cooling accessories e.g – small cooling fan), lower video resolution heats up a lot longer. If you are using the camera for professional 4K capture, we suggest having almost double your angle requirements to in order to keep swapping and cooling cameras to maintain a 4K quality capture.

Can I use this camera with other HDMI devices?

You can use the HDMI port to output video and audio to HDMI displays, recording, or streaming devices. Simply plug in your HDMI cable to the camera and your other device. This will activate the HDMI version of the app, which allows panning on your display or other HDMI device.

What is the HDMI port for?

You can use the HDMI port to output video and audio to HDMI displays, recording, or streaming devices. Simply plug in your HDMI cable to the camera and your other device. This will activate the HDMI version of the app, which allows panning on your display or other HDMI device.

How do I install the 360eyeora app?

Please follow these steps to download the 360eyeora app:

  1. Open your App Store/Play Store
  2. Search for 360eyeora Camera
  3. Download the app 

 

Why does my video keep stopping around 3.5 GB?

Most SD cards come formatted in FAT32. FAT32 is capped at 3.5-4GB for each file. exFAT does not have those file size limitations. This can be resolved by formatting your SD card into the exFAT.

What format are the photographs my camera shoots?

The camera shoots in JPEG format at the following resolutions: 6480×1080,  4320×720, 3840×640, 2880×480, and 1920×320. 

Why is my video split and stacked? or in two parts?

Why does my video appear split and stacked?

The maximum resolution for the video is 6480×1080.  In order to play the video on a standard video player and provide you the complete 360° view, we take the video and split it down the middle in the maximum resolution to give you two 1080 strips. With our 360eyeora players you can play the entire video and you can pan left and right to see the entire video.  You can edit the max resolution with editing software to get a single strip but you will be required to post edit.

A few tips: The center of the image is where the LED is pointing. Wherever the LED is pointing that will be the center of the image and where the video will be split. You can get a perfect front and back of a 360 video by positioning the LED 90° to the right or 90° to the left. This will split the video on the edge and provide a front and back view.

Why is my video jittery?

Why is my video jittery?

Videos may appear jittery if an incorrect Micro SD Memory Card is used when recording.   Make sure you are using a Class 10 or higher Micro SD video card.   We recommend a 64GB Micro SD Memory card or higher to provide sufficient storage while recording.

We also recommend performing a firmware upgrade on the device by following the instructions below.  The latest firmware upgrade includes some improvements when recording at the highest resolution while capturing the telemetry data to prevent any jittery video.

Instructions for checking and updating the 360eyeora firmware

The update process can be completed in 3 steps.  Please make sure the 360eyeora battery is charged completely before starting.

Step: 1  Setting up your 360eyeora Camera for Internet Connection

Step: 2  Checking and downloading the latest firmware upgrade file to the 360eyeora

Step: 3  Install the latest firmware upgrade.

 

Step 1:  Setting up your 360eyeora Camera for Internet Connection

Carefully follow the instructions below.

  1. Open the 360eyeora Companion Application and connect to your 360eyeora Camera Via a Bluetooth Connection.
  2. Click on the “Settings” Icon
  3. Click on the “WIFI” menu item.
  4. Click on “Wi-Fi Mode
  5. Click on “Wi-Fi Remote Connection
  6. Select “Wi-Fi Remote Connection” to connect to your local Wi-Fi Network.
  7. Select your “Local Wi-Fi Router“.  If your router is secured you will be prompted to enter a passcode.  If your wireless network has a password that contains spaces, the camera will not be able to connect to it. You will need to update the network password and remove any spaces.Please note: It will read “No Wi-Fi Networks In Range” when you first enter the selection menu as it will be searching, after a few seconds Wi-Fi networks in range will show like below.
  8. Navigate back to the main settings screen for the next step.

 

Step 2: Checking and Downloading the 360eyeora Firmware File to the Camera

Downloading the firmware file could take 3-5 minutes. 

  1. From the Settings – Software Information, click on “Available Firmware Version” and choose “Download
  2. Once the download is completed, you be be prompted to choose “Install

 

Step 3: Installing the 360eyeora Firmware File

  1. Click on the “Install” button to begin installing the firmware on the camera. 
  2. After clicking “Install“.  The camera LED will begin to rapidly flash red during the firmware installation process. Please Note: Do not attempt to reconnect to the camera or remove the camera battery during this process.
  3. The installation will take approximately 90 seconds at which point the LED will begin to rapidly flash green during the last step to reboot the camera with the new Firmware installed.
  4. Once finished, the camera’s LED will change to a slow green flash (or a solid green or yellow if plugged into power)

Congratulations!  You have completed the Firmware Upgrade on your 360eyeora

How do I share footage from my camera?

Sharing Videos from the App

  • Go to the Gallery
  • Select the video clip you want to share
  • Click the pencil in the lower left corner
  • Choose your time range, then click “Start Editing”
  • As soon as the transcoding and downloading is done, use the color wheel to edit which angles you want in the video
  • Click the button in the upper right corner and select “Flat Video” or “3D Video”
  • The video is now saved to your device’s gallery

Sharing Photos from the App

  • Go to the Gallery
  • Select the photo you want to share
  • Click the box with the up arrow in the lower left hand corner
  • Select the center then click the box with the up arrow again
  • Select either “Panorama” or “Animated GIF”
  • The photo is now saved to your device’s gallery

Sharing Videos/Photos from the MicroSD Card

Use a MicroSD Card reader or an SD Card adapter to plug the MicroSD into the computer. You will now be able to access all of the files that were on the camera.

Why is my remote not working?

If you are experiencing issues where your remote is not functioning correctly or is not working at responding at all there may be a couple of ways to fix this.  You may need to repair your remote.

  1. Hold down the power button on the remote for approximately 30 seconds. This will “reset” the remote. You will see a flashing LED when complete.
  2. Go into the 360eyeora Application on your Apple or Android device and select the settings menu.
  3. Go down and click “Disconnect Remote Control”.  Wait a few seconds and you will get a message “Disconnect Remote Control”, click “Disassociate”. You may need to repeat this step twice.
  4. You will get the message that they remote control has been disassociated.
  5. You will now need to pair your remote to the camera as you had previously done by pressing the power button twice on the remote.

 Your remote should now be functioning correctly.

How many frames per second (FPS) should I expect with the 360eyeora?

Frames per Second

The FPS will fluctuate based on the lighting conditions and the resolution setting. If you are recording video in lower lighting settings your FPS will be lower. In bright settings you will get the maximum FPS.  The below table will highlight the max FPS based on resolution.

Resolution FPS
6480X1080 up to 24 FPS
3840X640 up to 30 FPS
2880X480 up to 30 FPS
1920×320 up to 30 FPS

Why is my video lagging or intermittent?

Intermittent streaming

If you are experiencing lagging or intermittent streaming troubles with your 360eyeora, there are a few things to check to help fix the problem.

  1. Connect to your camera with the 360eyeora Application.
  2. Click on the settings button. 
  3. Click on “Wi-Fi”  
  4. Then click on Access Point 
  5. Change the channel from 2.4 GHz to 5 GHz 

Since the 2.4GHz channel is very common, it’s not common to see a lot of electromagnetic interference. Changing to the 5 GHz will help produce a strong signal which will help eliminate the lagging problem you were experiencing.

NOTE: Please also keep in mind that the device could also be lagging because of other electronics in the area, old firmware, or you might be too far from the 360eyeora. Refer to “How far can my device be away from the camera” FAQ.

What happened to my companion application?

Application Crash

The 360eyeora companion application contains a number of feature-rich settings and modes. The complexity of these features may require a majority of your device’s system resources depending on the current state of usage.

Tip:

  • Prior to running the companion app, it is a good idea to close any other open application(s) to free up internal resources. This will help ensure there are more system resources available for the companion application.

 

What are the minimum requirements for my device to use the companion application?

Minimum Requirements

The 360eyeora camera can be used with the iOS or Android OS companion application. This application requires the following specification from your device:

  • Apple iOS: 4.0 or higher
  • Android: 4.3 or higher
  • Bluetooth 3.0+
  • Wi-Fi 802.11 b/g/n
  • Sensor Panning (gyroscope)

If your device does not have the Sensor Panning capabilities, you will still be able to view the video and images, however you will not be able to “pan” with your device. you will only be able to view the static image being captured by the 360eyeora Camera

How do I use the Time-Lapse feature?

Time Lapse

With Time Lapse mode, you can accelerate slow moving events with video. This is done by recording the frames per second over a long period of time, allowing you to capture hours of video to be played back in a fraction of the time.

  1. To access time Lapse Mode, connect to your camera with the 360eyeora Application.
  2. In your mode selector bar, swipe left from “Video” setting to “Time-lapse”. Your camera is now set for Time Lapse mode.
  3. Click on the settings icon  to open the Time Lapse settings. You can set the time interval for each time lapse image.  The default time interval is 2 seconds which will snap a picture frame every 2 seconds.  
  4. Before recording, you have the option to choose whether you want to see a live stream of the Time-lapse or have it off. To change the settings, click on the live stream viewer button. The eye with a line across it means that the live stream viewer is off. If the eye has no line across it that means that live stream viewer is on.
  5. To record, all you have to do is press the Video Button on the remote control or the Clock Button on the Application.
  6. To view your Time Lapse video, click on the media gallery and you will see the clock icon on the file indicating it is a Time Lapse Video.

Please Note:   The Time Lapse interval impacts the length of your video.  A normal video records at 30 Frames Per Second.  So every second you record you get 30 video frames. With the time lapse setting of 2 seconds,  you record one frame every two seconds.  In one minute you would have 30 frames which would equal 1 second of video.   If you are going to shoot a 30 second time lapse video you would need to shoot 30 minutes of time lapse video.

What is Surveillance mode?

Surveillance Mode

Surveillance Mode turns you 360eyeora into the ultimate 360° security camera.  It allows you to take 360° pictures or videos triggered by noise or movement.

  1. Open the 360eyeora app on your device.
  2. Connect to your camera.
  3. Default mode is “Video”, scroll right over to “Surveillance” .
  4. Make sure the camera is placed where you would like it to be, click the eye icon to ensure you are seeing everything as you would like it, unclick that once you get the camera where you’d like.
    1. Android – If you are asked to access settings, click the settings button that appears. You will be presented with a list of Wi-Fi links, select your camera, then click the back button.
    2. IOS – If you are asked to access settings, exit the app, go to the settings app, click on Wi-Fi, select the camera, close the settings app, and get back onto the 360eyeora App.
  5. When you’re ready to record, click the circular camera button, your device will now record in 360° when the trigger is activated.
  6. When you’re done recording, press the camera button again, the video will automatically save.

While in surveillance mode, you can turn the device (iPad, tablet, android, etc.) to the side and get a 4 way view from the camera.

 

Settings under Surveillance Mode

To access your settings follow steps one through three in the instructions above. Mode specific settings will allow you to customize the times it records based on the environment.

While in Surveillance Mode click on the  icon on the left hand side to bring up the setting menu.

 

Audio Detection is the default setting.  Audio Detection gives you the capability of getting a recording when the camera picks up noise, this recording will be stored on the camera and you will have the ability to view this recording from your phone. Motion Detection is pretty much the same except it picks up movement instead of noise.

 

Under Audio Detection or Motion Detection, you have the choice between Photo and Video. This is the type of media that will be returned to you if audio/movement has been detected.

 

The next setting has a choice of 0, 5, 10, 30, and 60 seconds. This is the amount of time you want between the time the noise/motion is made and the time the picture/video is actually taken.

 

The last setting is a list of numbers from 1 to 10. This signifies the intensity of the sound/movement, one being the most sensitive and 10 being the least. This setting has a broad range of choices, take time to play with this to make sure you get the most accurate number.

 

If you choose video, there will be one additional setting, this will have a 5, 10, 30, 60, and 180. This setting will decide how long each video will be. If you choose 5 seconds, it will keep recording until 5 seconds after the last sound made.

 

To save the settings, click the done button in the top left hand corner.

Note: There may be a slight delay in the timing between the camera and the device.

How do I power the 360eyeora on/off?

Turning On/Off the camera

You have two options when it comes to turning on/off the camera.  The 360eyeora Bluetooth is always available when the battery is attached.

Power on:

  • With the remote, press and hold the power button on the top of the remote. You will see solid green light on the remote and blinking green lights on the camera, which means it’s powering on.
  • Connect to the camera via Companion App to power on the camera.  You can launch the Companion application and select your camera with the Bluetooth Icon.

Powering off the 360eyeora with the remote

Depressing the Power button on the top of your remote control will power off the 360eyeora, which will show a flashing green led light, which is located on the camera, indicating the camera is being powered off. You will also notice the remote controls’ solid red led light, also indicating the 360eyeora camera is powering off.

  1. Depress the Power button on the remote control once. 
  2. Observe the solid red led on the remote control
  3. Notice the flashing green led on the camera base
  4. The 360eyeora Camera is now powered off

Powering off the 360eyeora with the Application

From the settings menu under the general tab slide the toggle switch for the “Power Off Camera”. This will cause a flashing green led on the camera base, indicating the 360eyeora Camera is being powered off. Once the led is no longer lit, the camera is now powered off.

  1. Open Settings  from within the 360eyeora application.
  2. Slide the “Power off Camera” toggle switch to “off”.         
  3. Confirm Power off by selecting “Power Off” within the pop up.
  4. Observe the flashing green led light.
  5. Confirm the green led is no longer lit on the camera.
  6. The 360eyeora Camera is now powered off.

How do I use the remote for the camera?

The Remote

The remote is a wireless device that controls the power, video recording, and pictures via Bluetooth.

 

Power Button: Located on top of the remote which enables the user to turn on/off the camera. Press and hold the button until you see either green/red light.

Picture Snapshot (Smaller Top) Button: Enables you to take a picture at any time, (even while recording a video). Press and hold the button until you see red light.

Video Recording (Larger Bottom) Button: Allows you to start/stop recording a video. (The light will be red while it is recording). Press and hold the button until you see red light.

Notes:

  • The max distance that the remote will work is 75 feet (22.86 meters).
  • Requires 2 AAA batteries (included with kit) to power the remote.
  • The remote is ip67 and waterproof up 3.28 feet (1 meter).

How do I review my photos and videos from the camera?

Viewing From Camera

The V.360 companion app allows for playback of your recorded media when connected to your camera via WiFi

  1. To access all of your videos/pictures, from the main screen, click the folder button towards the top middle of the screen (Android) or bottom middle (iOS)
  2. If you are already connected to your Camera via WiFi then the device will display your photos and videos. If you are not connected via WiFi the device will prompt you with instructions to connect via WiFi.  
  3. Scroll through the footage to find the video or photo that you want and click on it. The Video or Picture will show up in the Shot Glass view. 
  4. To view it flat, click and hold on the center of the photo/video and scroll up.

Downloading Photos to Your Device

Click on the down arrow in the upper right hand corner (Android) or bottom center (iOS), you can now access this photo in your phone’s media gallery

Downloading/Editing Videos to Your Device

  1. Go to the Gallery 
  2. Select your video of choice
  3. Click on the pencil  on the bottom left side
  4. Click start editing. Video will begin transcoding. 
  5. Play and Pause the video. When playing you can change the current camera perspective. 
  6. Drag the color wheel to change the perspective. Any change while playing will be recorded. 
  7. Colors indicate the current perspective and recorded perspectives are also reflected in the timeline. 
  8. Play the video without changing perspective to preview your video clip. When ready share it as a 16:9 or shotglass clip.
  9. If you want to change the length of the video, you can move the two black lines to a different starting place or end place. 
  10. Click the download button  on the top right of the screen.
  11. Select flat video or 3-D video. 

Note: Make sure all the apps, but the companion app, on your device are closed before starting the downloading process.

How do I connect my device to the camera Wi-Fi?

Camera WiFi

The 360eyeora includes built in Wi-Fi. The camera creates its own access point. Wi-Fi can be used for controlling the camera, streaming live media, reviewing saved media and updating camera firmware.

Apple iOS

  1. Open the 360eyeora companion application and select your camera 
  2. Go to the settings menu in the top right corner.
  3. Select Wi-Fi
  4. Select the mode you wish to connect.Access Point or Wi-Fi Remote Connection 
  • Access Point – use to connect to your camera directly using the camera built in hotspot
    1. Select access point. 
      • (Optional) – You may change the channel from 2.4GHz or 5GHz depending on your needs. 
      • (Optional) – You may add WPAA or WPA2 security depending on your needs. 
    2. Go back until you are at the main screen of the app. 
    3. Exit the app and go to your iOS settings. 
    4. Select Wi-Fi and choose your camera’s name as the WiFi connection. 
    5. Once connected go back to 360eyeora app and turn on view finder by sliding the switch from off to on.
    6. Select Use Wi-Fi when prompted. 
  • Wifi Remote Connection – use to connect to your existing Wi-Fi in your home/office.
  1. Select Wi-Fi Remote Connection 
  2. Select your home/office Wi-Fi network (enter password if necessary) 
  3. Go back until you are at the main screen of the app and turn on view finder by sliding the switch from off to on.
  4. Select Use Wi-Fi when prompted. 

Android OS

  1. Open the 360eyeora companion application
  2. Select your camera
  3. When requested to use Wi-Fi, select “Use Wi-Fi”
  4. A gear will pop up, click it
  5. Select Wi-Fi under the name of your camera
  6. Go back to main menu of the app

How far can my device be away from the camera?

Usage Distance

The 360eyeora accessible usage range from your smart device to the camera can vary on your environment conditions. i.e. indoor/outdoor, velocity, weather, building materials. Best case scenarios deliver:

  • Indoors: 75 feet (22.86 meters)
  • Outdoors: 300 feet (91.44 meters)

What is Burst mode?

Burst Mode

Burst mode is a picture shooting mode in still cameras. In burst mode, several photographs are captured in quick succession by either pressing the shutter button or holding it down. This is used mainly when the subject is in successive motion, such as sports. The photographer can then select the best image of the group or arrange them in a sequence to study the transitions in detail. Burst Mode will only allow for taking 5 pictures at a time & so this setting cannot be changed.

  1. Open the 360eyeora App. and connect to your camera via Wi-Fi or Bluetooth. (Enter your camera security pin if applicable.) 
  2. Using the Mode Carousel located below the Shot Glass View finder (middle of the app) scroll left or right until you locate Burst Mode. 
  3. Before taking pictures, you can change settings under mode specific setting tab, which is located lower left side in the app.
    • The resolution setting (looks like a box with lines in it) you can change the quality of pictures that are being taken. The higher the resolution, the better the picture quality will be, but it will take up more storage space. 
    • The color effect setting (looks like a star) is where you have the option to change it from the default setting none to either Mono or Sepia. 
    • The exposure compensation setting (box with +/- signs) 
    • The white balance setting (looks like a sun) is where you can change it from the default setting Auto to either tungsten, fluorescent, sunny, and cloudy. 
  4. Once you have the settings the way you want them, save the settings by clicking “Done” on Android, or the “X” on iOS.
  5. Capture 5 quick pictures by clicking & releasing shutter button located below the Burst Mode setting.

How do I create or change my camera pin code?

Pin Code

The 360eyeora has a security feature that allows you to add a custom pin code to access the camera as a user or spectator. It is important that you set a pin to prevent unauthorized access to your camera.   You should write the pin code down and only share it with trusted parties.

  1. Open the 360eyeora companion application and select your camera 
  2. Go to the settings menu in the top right corner.
  3. Select “Access Control”
  4. Select “Pin” 
  5. Enter the new pin and select save
  6. Go back to the main menu

How do I share my pictures and videos?

Sharing Media

The 360eyeora companion application provides users the ability to “share” your photos and videos.

Pictures

  1. Go to the Gallery
  2. Select your picture of choice
  3. Click the icon at the left hand bottom side with the up arrow
  4. Select the Center place
  5. Select if you want a GIF or a Panorama
  6. Click the up arrow icon again
  7. Select how you want to share it

Videos

  1. Go to the Gallery
  2. Select your video of choice
  3. Click on the pencil on the bottom left side
  4. Click start editing
  5. Use the color wheel to change the view throughout the video, while the video is playing
  6. If you want to change the length of the video, you can move the two black lines to a different starting place or end place
  7. Click the up arrow button on the top right of the screen
  8. Select flat video or 3-D video
  9. Select how you want to share it

How do I enable Guest mode?

Guest Mode on Main Device

Guest Mode enables users to have the option to allow a spectator. Spectators can view what the user is doing on their own device.

  1. From the main screen click on the settings button 
  2. Go to “Access Control”
  3. Slide bar to “Allow Spectators” 
  4. Set up a guest pin
  5. Click save on the upper right hand corner of the screen

 

Access Guest Mode on Spectator Devices

  1. On secondary smart device, open the 360eyeora Camera app and select the camera you wish to view. 
  2. Press yes to connect as a spectator. 
  3. Enter PIN number provided by the main user.

How do I charge the camera?

Charging the Camera

You can charge the camera through the USB power adapter by plugging it into the wall, while having the USB 3.0 cable plugged in. Additionally, you can plug the USB cord into any USB port while it is plugged into the camera.

Please Note:

  • Make sure the battery is inside the camera to be sure that the battery is being charged.
  • If you are placing the battery back inside the battery bay, make sure that the strip of plastic is visible so that it’s easier to pull out the next time you need to.
  • Blinking green LED indicate a low battery.

Can I use the camera without a tablet or smartphone?

Absolutely, you will need to use the included 360eyeora Bluetooth remote. With this remote you will be able to turn on/off the device as well as initiate video or photo capture.

To review stored media, you will be able to connect the camera via USB to a computer or move the MicroSD card to another compatible flash reader, i.e. computer, smart device.

However,  in order to change settings and features you will need a compatible Smart device to connect to the 360eyeora Application.

How do I change the video resolution?

Change Resolution

The 360eyeora camera does allow you to change the resolution for video capture. Resolution plays a role in the final quality of the video, consumed storage, and video editing transcoding time.

  1. Use the companion app to connect to the camera with either Bluetooth or WiFi.
  2. Select the “Mode Settings” tab  in the lower left-hand side of the screen.
     
  3. The first settings row contains the multiple resolutions 
  4. Slide left or right through the resolutions to make your selection
  5. With Android OS, confirm your change by selecting the “check mark” icon in the upper left-hand part of the screen. With iOS, confirm your selection by closing (x) the Mode Settings tab

Changes have now been saved to your 360eyeora camera.

How do I delete videos and photos from my camera?

Deleting Files

Deleting videos and photos from the 360eyeora camera is easily achievable directly from the companion application.

Android OS

  1. Use the companion application to connect the camera using WiFi 
  2. Open the media gallery  from the top of the screen
  3. Press and hold a file you wish to delete. The file will highlight in yellow. Once highlighted, you may then also select additional files from the media gallery with a single touch. Each additional file will also become highlighted 
  4. To delete your selection(s), tap the “Trash Can”  in the upper right-hand corner of the screen
  5. The application will prompt you to confirm the delete action. 

These files have now been deleted and additional storage capacity has been restored on your microSD card.

iOS

  1. Use the companion application to connect the camera using WiFi 
  2. Open the media gallery  from the bottom of the screen
  3. Use the “Select” function from the top right hand of the screen.  
  4. Touch a file that you wish to delete. The selected file will darken. You may select multiple files 
  5. To delete your selection(s), tap the “Trash Can”  in the lower right-hand corner of the screen
  6. The application will prompt you to confirm the delete action. 

These files have now been deleted and additional storage capacity has been restored on your camera’s microSD card.

How do I factory reset my camera?

Factory Reset

A factory reset may become necessary when you would like to restore your 360eyeora camera back to the default factory settings. This process will remove any predefined user settings. If you have the latest software release in the camera, the factory reset will also reset the pin code to the default 0000.  If the pin code does not reset when factory resetting the camera you most likely have a previous camera software release and you will need to contact customer support at 855-800-0876 to reset.  The factory reset is for the camera’s internal software and does not roll-back firmware updates to the camera’s hardware. 

  1. Open the battery door
  2. Remove the SD card
  3. Just below the micro HDMI port there is a small reset pin hole
  4. Depress this reset button for 10 seconds and release

Why does my camera stay on when I unplug it?

Sustained Power

The 360eyeora Camera has a built in fail safe designed with the Security Mode in mind. In the event of a power outage the camera will remain powered on, with an installed charged battery. After unplugging the camera from the external power supply, follow the instructions to power off the camera either with the remote or the application. 

How do I install the silicone gel sleeve?

Silicone Gel Sleeve

The silicone gel sleeve is designed to install over the base of 360eyeora camera. The sleeve provides additional grip, protection, and an aesthetic appeal. In addition the sleeve help reduce wind noise when required. 

Installation

  1. Insert the base of the 360eyeora camera into the sleeve while aligning the four pin holes of the camera to the four holes on the sleeve. 
  2. If necessary, To help with wind reduction, misalignment the four holes will alleviate most wind noise. 

Why am I getting Parsing Error?

Parsing Errors

Parsing errors are received if and when your smart device’s Android operating system is not at least an Version 4.3 or greater.

Unfortunately Android OS 4.3 and above are the current compatible versions. If possible an updated version of the Operating System could resolve this issue. 

Why can I not connect to the camera with WiFi?

Connecting to WiFi

Some smartphones have a WiFi setting enabled by default that only allow them to connect to an access point (AP) with active internet connectivity. The 360eyeora’s WiFi “Access Point” mode does not allow throughput connectivity to other internet sources. When this smartphone setting is enabled, these smartphones will automatically choose to continue scanning for other available access points with active connectivity. 

The smartphone setting listed above can prevent users from connecting the 360eyeora Application to the physical 360eyeora camera.

In some cases, to circumvent this scenario, users will have to enable the smartphone’s WiFi connectivity setting to “allow” connections to non-internet enabled devices. 

  1. Enable your smartphone’s WiFi
  2. Open WiFi settings
  3. Disable auto-network switching

For example: the Samsung Galaxy S4 has a setting called “Auto Network Switch”. Disabling this feature will prevent the smartphone from auto-switching to an alternate network with a active internet connection.

What is Sensor Panning?

Sensor Panning

The 360eyeora camera has a unique panning feature that uses your smartphone’s (or tablet’s) motion sensor.

During live recording or playback, you can rotate your smartphone to landscape mode to pan through your 360° video by physically moving your smartphone from side to side or in a circle.

Enable Sensor Panning

  1. Open the 360eyeora app and connect to your camera
  2. Open settings
    • The settings feature is located in the upper right-hand corner of the application window, the gear icon
  3. Under App Settings, tap the slider button into the ON position to enable the sensor panning feature.

Disable Sensor Panning

  1. Open the 360eyeora app and connect to your camera
  2. Open settings
    • The settings feature is located in the upper right-hand corner of the application window, the gear icon
  3. Under App Settings, tap the slider button into the OFF position to disable the sensor panning feature.

What are the LED status indications?

Camera LED Status Indicator

The 360eyeora camera is equipped with a status LED indicator. Below are the descriptions for the different LED modes:

  • Green (slow flash): camera is on and ready
  • Green (solid): charging mode fully charged
  • Green (fast flash): camera is turning on or turning off
  • Yellow (solid): charging mode low or medium charge
  • Red (single flash): photo snapshot
  • Red (solid): video recording

Remote LED Status Indicator

The 360eyeora remote is equipped with a status LED indicator. Below are the descriptions for the different LED modes:

  • Orange (solid): the remote has not been paired to a V.360 camera
  • Green (slow flash): powering up camera and remote battery status normal
  • Red (single flash): photo snapshot
  • Red (solid): video recording or powering down camera
  • Red (flashing): remote low battery

How do I check the battery status?

Battery Indicator

Use the 360eyeora Android or iOS application to check the current battery status/level of the camera. The battery indicator is located in the upper right-hand corner of the application. 

 

How do you install and remove the battery?

Installation

The 360eyeora has been specifically designed for the battery to install in one direction.

  1. Remove the battery door from the base of the camera
  2. Holding the “pull” tab on the outside
  3. Lower the battery into the camera
  4. Once the battery has been lowered into the battery bay, press the battery into the camera until it stops
  5. Install the battery door

The battery is now installed into the 360eyeora.

Removal

Use the “pull” tab to remove the battery from the 360eyeora.

  1. Remove the battery door
  2. Using the pull tab, pull the battery from the battery bay

The battery door may now be installed without the battery or an alternate battery may now be installed.

How do you install and remove the battery door?

Installation

The battery door is installed to the base of the 360eyeora. The door seats firmly to the base of the camera to ensure a secure seal.

Inside the base of the camera there are 4 catch points to which the battery door connects to the 360eyeora. The door must be installed level to the base of the camera.

  1. With even pressure on the door to the base of the camera
  2. Rotate the battery door clockwise.

Once installed, the door sits nearly flush with the base of the 360eyeora. A quick reference check to ensure the battery door is level with the base of the camera will conclude that the installation is complete.

Removal

  1. With even pressure on the battery door
  2. Rotate the battery door counter-clockwise

When rotating the battery door counter-clockwise, the seal will loosen and unsecure from the base of the camera. You may now remove the battery door.

What are the video resolutions settings for the 360eyeora?

Resolutions

The 360eyeora camera hosts 4 optional resolution settings for video capture. 

  • 6480 x 1080
  • 3840 x 640
  • 2880 x 480
  • 1920 x 320

See how to change the resolution settings.

Where can I buy the 360eyeora?

The 360eyeora is now available for order on eyeora.com.  Order now!